Technical Support - Main Page What we support If you have a specific question, please use our search feature to find the most appropriate solution, otherwise, please browse the different catagories below: Current Issues How do I update my dialup settings for the new provider? How do I setup DSL on a Zoom modem? How do I setup DSL on a 2Wire 1700HW modem? How do I use the new webmail? How do I use the address book in webmail? How do I open an attachment with webmail? How do I setup a vacation notice? How do I change my password? Eudora is rejecting the server's SSL certificate, HELP! I cannot send mail anymore... What is the email quota all about? How do I clean up my inbox? My email program is configured to leave copies of the messages on the server, how can I change that? E-mail Issues receiving mail - online report form Issues sending mail - online report form Why am I getting so much spam? How can I avoid it? How to use the Earthnet Spam Blocker Quick Email settings reference sheet How to forward an email including the full message headers How to set up a new email account How to update your outgoing mail server E-mail troubleshooting and common problems How to allow attachements to be opened How to use Webmail How do I use the address book in webmail? How to set up a vacation notice How to change your password What is the difference between POP3 and IMAP? How to manage your spam filter General Email FAQ's Spam and viruses FAQ's More about E-mail... DSL DSL Quickstart Guide (Actiontec Modems) How to configure your modem How do I setup DSL on a Zoom modem? How do I setup DSL on a 2Wire 1700HW modem? Quick DSL reference sheet How to unpack and connect your modem (Actiontec Modems) Basic DSL troubleshooting (Actiontec modems) How to change your username and password (Actiontec Modems) How to update your DNS servers addresses (Actiontec Modems) How to turn on Wireless (Actiontec GT701W only) More about DSL... Dialup How to update dialup settings for the new provider How to setup your dialup connection How to find dial-up access numbers How to find out if you have a dialup modem (Windows) How to make your dialup connection your default connection (Windows) More about Dialup... General How to do a traceroute. How to change your DNS server How to view your account information How to move your settings to a new computer How to set your own web browser home page How to clear your web browser's cache, cookies and history How to get rid of spyware What is my username and password? More General... FAQ's I can receive my email, but I can't send anything anymore. Why is that, and how can I fix the problem? My connection is working, but I have trouble displaying web pages sometimes. What can I do? How can I determine the speed of my connection? I have a DSL connection with Earthnet, and I am going on a trip, can I use my account to dial up from my laptop? Can I check my Earthnet email from the library or the local cyber cafe? What is the difference between IMAP and POP3? Do you have a 1-800 toll free dialup access number? More FAQ's... Non-technical Issues I want to cancel my account, what do I need to do? I need to cancel my Internet access account with Earthnet, but I would like to keep my email address. How do I do this? Do you have an emergency tech support number outside business hours or during the week end? Top of the Page
If you have a specific question, please use our search feature to find the most appropriate solution, otherwise, please browse the different catagories below:
How do I update my dialup settings for the new provider? How do I setup DSL on a Zoom modem? How do I setup DSL on a 2Wire 1700HW modem? How do I use the new webmail? How do I use the address book in webmail? How do I open an attachment with webmail? How do I setup a vacation notice? How do I change my password? Eudora is rejecting the server's SSL certificate, HELP! I cannot send mail anymore... What is the email quota all about? How do I clean up my inbox? My email program is configured to leave copies of the messages on the server, how can I change that?
DSL Quickstart Guide (Actiontec Modems) How to configure your modem How do I setup DSL on a Zoom modem? How do I setup DSL on a 2Wire 1700HW modem? Quick DSL reference sheet How to unpack and connect your modem (Actiontec Modems) Basic DSL troubleshooting (Actiontec modems) How to change your username and password (Actiontec Modems) How to update your DNS servers addresses (Actiontec Modems) How to turn on Wireless (Actiontec GT701W only)
More about DSL...
How to update dialup settings for the new provider How to setup your dialup connection How to find dial-up access numbers How to find out if you have a dialup modem (Windows) How to make your dialup connection your default connection (Windows)
More about Dialup...
How to do a traceroute. How to change your DNS server How to view your account information How to move your settings to a new computer How to set your own web browser home page How to clear your web browser's cache, cookies and history How to get rid of spyware What is my username and password?
More General...
I can receive my email, but I can't send anything anymore. Why is that, and how can I fix the problem? My connection is working, but I have trouble displaying web pages sometimes. What can I do? How can I determine the speed of my connection? I have a DSL connection with Earthnet, and I am going on a trip, can I use my account to dial up from my laptop? Can I check my Earthnet email from the library or the local cyber cafe? What is the difference between IMAP and POP3? Do you have a 1-800 toll free dialup access number?
More FAQ's...
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